At Coutures Fashion, we are committed to providing excellent customer service and resolving any issues promptly and fairly.

How to Reach Us

Live Chat: Available 24/7
The fastest way to get help is through our live chat. Click the chat bubble at the bottom right corner of any page to connect with our support team immediately.

Email: info@couturesfashions.com
For non-urgent matters, you can email us. We respond to all emails within 24 hours.

Our Resolution Commitment

Complaint Handling Process

1. Step 1: Contact Us – Reach out via live chat or email with your order number and details of the issue.

2. Step 2: Acknowledgment – We will acknowledge your complaint immediately via chat or within 24 hours via email.

3. Step 3: Investigation – Our team will investigate your concern and work to find a fair solution.

4. Step 4: Resolution – We will inform you of the resolution and take necessary action (refund, replacement, etc.) as per our policies.

Common Resolutions

• Wrong item received: We will arrange return and send correct item or issue refund.

• Damaged item: Full refund or replacement after reviewing photos.

• Delayed shipment: Tracking investigation and update.

• Quality concerns: Case-by-case review with fair resolution.

Escalation

If you are unsatisfied with our initial response, please reply to the same email thread or ask for a supervisor via live chat. We will review your case again within 48 hours.

We value your feedback and use it to improve our products and services. Thank you for choosing Coutures Fashion!